Fredericton Hyundai

1165 Hanwell Road, Fredericton, NB, E3C 1A5
Sales: (888) 703-5146 Parts: (888) 873-1692 Service: (888) 891-4622

Fredericton Hyundai

PRIVACY POLICY

This Privacy Policy explains how we collect, use, disclose and protect the Personal Information of our customers and website users ("you"), and describes the Personal Information we may collect from you. Personal Information includes any factual or subjective information, recorded or not, about an identifiable individual.

We do not knowingly collect Personal Information directly from children under the age of fourteen. The website is for a general audience and is not specifically targeted to or intended for use by children.

By accessing or using the website, you are accepting the practices described in this Privacy Policy, and you consent to our processing of your Personal Information as set out in this Privacy Policy.

What Information Do We Collect

We may collect and use your Personal Information to manage our relationship with you, to communicate with you, to obtain your feedback, to improve our products, to conduct research and marketing activities, and to comply with the law.

We collect and use several types of information that you provide, including:

  • Personal Information, that we can use to directly or indirectly identify you, such as your name, mailing address, email address, telephone number, Internet protocol (IP) address used to connect your computer to the Internet, username or other similar identifier, billing and account information, and any other identifier we may use to contact you online or offline.
  • Non-personal information is information that does not directly or indirectly reveal your identity or directly relate to an identified individual, such as demographic information, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from Personal Information. For example, we may aggregate Personal Information to calculate the percentage of users accessing a specific website feature.
  • Usage information, includes your login information, Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating systems and platforms, or information about your Internet connection, the equipment you use to access the Website, and usage details.
  • Non-personal details about your Website Interactions, including the full Uniform Resource Locators (URLs), click stream to, through and from our website (including dates and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number used to call our customer service number.

How We Collect The Information

Information You Provide to Us

The information we collect directly from you may include:

  • In-Store: When you visit one of our stores, we may ask you for certain information while you interact with one of our representatives. This may include contact information, payment information, product information and other information you provide when you purchase a vehicle or service from us, and when you finance your lease or purchase through our partners, including your name, email address, address, phone number and financial information.
  • Online Accounts: If you sign up for an online account through the website, we may ask you to provide your username, password, email address, phone number, payment card information, product preferences, past purchases.
  • Marketing Communications: If you would like to receive marketing communications from us, you may do so by signing up on the website or in our stores. We will ask you to provide your email address or phone number so we can send you marketing materials.
  • Communicating with Us: When you contact us about a customer service issue, or to make other inquiries, we collect the content of those communications, and any additional information about the method of communication such as phone, SMS, email, chat, or through social media platforms. For example, if you email us, we will collect your email address, if you send us a text message, we will collect your phone number, and so on.
  • Loyalty & Rewards Programs: If you enroll in a loyalty or rewards program, we collect information such as your name, email, telephone number, or mailing address to track your rewards and allow you to redeem them across our brands.
  • Other information You Provide Online: This includes information provided when you subscribe to our service, post material, or request further services, such a quote. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our website.

Data Technologies

We use various technologies such as cookies, local shared objects, and web beacons ("Data Technologies") that automatically collect Information on how you use our site and to improve your browsing experience. "Cookies" are small identifiers sent from a web server that are stored on your device for the purpose of identifying your browser or storing Information or settings in your browser. "Local shared objects," may be used to store your preferences or display content based upon what you have viewed on various websites to personalize your visit. A "web beacon," also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies.

We may also use these technologies to collect information about your online activities over time and across third-party websites or other online behavioral or interest based advertising. To learn more or to opt out of tailored advertising, please visit Digital Advertising Alliance of Canada Opt-Out Tool for information on how you can opt out of behavioral tracking on this website.

Information We Collect About You from Third Parties

We may engage third parties to provide services on our behalf. They must keep your Personal Information confidential and only use the Personal Information to perform services in accordance with this Privacy Policy. We may collect information about you in connection with investigations into fraudulent or criminal activities on the website and in our stores. We may also collect information from other sources, including, joint marketing partners, data analytics firms, public databases, publicly available social media pages, and other third parties we work with.

While using the website, your computer may connect to third-party servers who are not under our control. These third parties may collect Personal Information about you, and we do not have any control over how they collect, use, or disclose that information. Please read the third-party site's privacy policy to learn about its information and privacy practices before you provide any Personal Information.

During use of the website, as a result of disclosure to third parties, or as a consequence of the network connections used to connect to the website or any related servers or computer networks, any data transmitted outside of Canada and may be subject to the laws of those other jurisdictions.

Google Analytics. We use Google Analytics and web analytics services provided by Google Inc. to help us measure traffic and usage trends. Google Analytics sets a cookie to evaluate your use of the website and compile reports for us on activity on the website to help us understand how visitors engage with the website and track visitor interactions. Google Analytics collects information anonymously and without identifying individual visitors. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google states that it will not associate your IP address with any other data held by Google.

By accessing this Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Google Analytics uses its own cookies to store information, such as what time the visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. To disable this type of cookie, some browsers will indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis. In addition to declining cookies, you can also install the Google Analytics Opt-out Add-on in your browser https://tools.google.com/dlpage/gaoptout,which prevents Google Analytics from collecting information about your website visits. Learn more about the Google Analytics Opt-out Browser Add-on and other Google Analytics privacy information https://support.google.com/analytics/answer/6004245.

Facebook Conversion Tracking Pixel. We also use Facebook Pixel to understand and deliver ads and make them more relevant to you. The collected data remains anonymous, and we cannot see the personal data of any individual user. However, the collected data is saved and processed by Facebook. Facebook may be able to connect the data with your Facebook account and use the data for their own advertising purposes (in accordance with Facebook’s Data Use Policy found under: https://www.facebook.com/about/privacy/. Facebook has ultimate control of the information gathered through Facebook Pixel. You can opt out of Facebook’s use of cookies and Facebook Pixel through settings on your Facebook Account.

Microsoft Ads. Our website also uses Microsoft Ads' technology to collect and store data to create usage profiles using pseudonyms. This is a service of Microsoft Corporation. This service allows us to track activity on our website of users that reached our website through advertisements by Microsoft Ads. If you reach our website through such an ad, a cookie will be placed on your computer. There is a Microsoft UET tag integrated on our website. This is a code used to store some non-personal information in connection with the cookie about the use of the Website. This includes, among other things, the time spent on the Website, which areas of the websites were accessed and the ad that brought users to the website. Information about your identity will not be collected. You can prevent the collection of data generated by the cookie and related to your use of the website as well as the processing of this data by deactivating the storage of cookies. This may limit the functionality of the site. In addition, through cross-device tracking, Microsoft may be able to track your usage behaviour across multiple of your electronic devices, enabling it to display personalized advertising on or in Microsoft websites and apps. You can disable this at http://choice.microsoft.com/en-us/opt-out. For more information about Microsoft’s analytics services, visit the Microsoft Ads Web site (https://help.bingads.microsoft.com/#apex/3/en/53056/2). For more information about privacy at Microsoft, see the Microsoft Privacy Policy (https://privacy.microsoft.com/en-us/privacystatement).

Information We Create Ourselves

We may aggregate and/or anonymize Personal Information so that it will no longer be considered Personal Information. We do so to generate other data for our use, which we may use and disclose for any purpose. For example, we may calculate the percentage of our site users who have a particular telephone area code.

How We Use Your Information

We use your information, including your Personal Information, to manage our business and to maintain and develop commercial relationships with you.

We use information that we collect about you or that you provide to us, including any Personal Information:

  • To present the website and its contents to you.
  • To provide you with information, products, or services that you request from us.
  • To improve the website, products or services, marketing, or customer relationships and experiences.

Information We Collect

We collect and maintain different types of personal information concerning the individuals with whom we interact. For example, we may collect:

  • your contact information, such as your name, telephone number, e-mail address;
  • information which enables us to provide you with the products or services that you seek, including any information you provide to us when you create or maintain an account with us;
  • information which enables us to offer you products and services which we believe may be of interest to you, including information about your interests, purchase patterns, incentive eligibility, vehicle purchase intentions, and demographic information (e.g., age, gender, education level, occupation, and marital status);
  • information about your use of certain services that we may provide to you, or that may be provided through your vehicle; and
  • information about your vehicle, including: (i) your vehicle's make, model, and model year; (ii) vehicle identification number (VIN); (iii) license plate number; (iv) whether it was a new or used, lease or purchase, and/or a trade-in; (v) date of purchase or lease; (vi) the term of your lease or financing and other loan-related information; (vii) service information (e.g. service history, recalls, warranty and repair data, mileage, diagnostic data about the performance or status of vehicle modules and systems); and (viii) applicable third party service providers (e.g. cellular provider, satellite radio provider, etc.).

How We Share Your Information

We only share your data as specifically provided into this Privacy Policy and will not sell your information to third parties without your consent.

Sharing With Our Partners

We may provide your data, including your Personal Information, to our affiliated companies and brands, to third parties who provide services to you or us, to promotional partners, to social media companies, or to other third parties as needed to carry out our business, or comply with a legal obligation.

We may share, as the case may be and only after having obtained your consent certain information about you with the manufacturer or any financial institution involved in your acquisition of a vehicle. Each third has its own privacy policy, and we are not responsible for any liability relating to third party practices and policies.

How We Store and Secure Your Information

Information Security

We are committed to protecting the confidentiality, integrity, availability and privacy of your Personal Information. We have put appropriate physical, technological and procedural security measures in place designed to help prevent your Personal Information from being lost, used, modified or accessed in an unauthorized way, or improperly disclosed.

Data Retention

We will retain your Personal Information for as long as it is needed: 1) to provide the products and services that you have requested; 2) to communicate with you about a purchase or a request you have made to us; 3) to manage your choices and rights you have exercised pursuant to this Privacy Policy; 4) to enable you to maintain an account with us; 5) to comply with our legal and regulatory obligations and to demonstrate compliance, and 6) to resolve disputes and to enforce our rights and agreements.

We may retain non-personal information that has been sufficiently aggregated or anonymized for a longer period.

Once the retention period is over, we will dispose of your Personal Information as provided for in our internal record retention and destruction policy.

Access and Rectification Requests

You have the right to request and to have access to your Personal Information that is held by us. You can also request that your Personal Information be rectified if it is inaccurate, incomplete or equivocal or if its collection, communication or storage is not authorized by law.

We will respond to every request for access and rectification within 30 days of receiving the written request. If we refuse to provide access to or rectify your Personal Information, we will tell you the reasons for the refusal, subject to the restrictions prescribed by law.

HOW TO CONTACT US

All questions or concerns regarding this Policy or about the collection, use and disclosure of your personal information may be addressed to:

Company information:
Fredericton Hyundai
1165 Hanwell Road Fredericton NB
Telephone: Contact Dealership for details
Email: Contact Dealership for details

Privacy Officer Contact Details:
Privacy Officer
1165 Hanwell Road Fredericton NB
Email: Contact Dealership for details

PRIVACY POLICY

INTRODUCTION

The purpose of this statement is to show our strong commitment in ensuring user privacy. We understand that often users are concerned about the use and storage of personal information, and the security we offer in regards to such information. Protecting the privacy and the confidentiality of personal information of users/customers over the Internet, on the telephone, or through our offices has always been fundamental to the way E-Dealer conducts its affairs.

POLICY STATEMENT

This policy deals only with personal information handled by the websites owned by E-Dealer. Personal information relates to any information about an identifiable individual, excluding business contact information. The following content depicts how E-Dealer handles personal information. E-Dealer has the right at any time to change, alter, add and/or remove portions of the Terms of Use by updating the contents of this page. You are advised to periodically visit this page and review current Terms of Use. E-Dealer, at its sole discretion, and without prior notice reserves the right to alter or discontinue any aspect or feature of this Website, including but not limited to, the content, equipment and software needed for access or use, and minimum equipment and software requirements of this Website.

ACCOUNTABILITY

THIS WEB SITE AND THE INFORMATION, SOFTWARE, PRODUCTS AND SERVICES ASSOCIATED WITH IT ARE PROVIDED "AS IS." E-DEALER, AND/OR PARTICIPATING LENDERS, TO THE FULLEST EXTENT ON THE LAW, DISCLAIM ANY WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER RELATING TO THIS WEB SITE AND ANY INFORMATION, SOFTWARE, PRODUCTS AND SERVICES PROVIDED HEREIN, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. USE OF THIS WEB SITE AND/OR E-DEALER SERVICES IS AT YOUR OWN RISK. E-DEALER AND/OR PARTICIPATING LENDERS ARE NOT LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR OTHER INJURY ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEB SITE AND/OR E-DEALER’S SERVICES OR WITH THE DELAY OR INABILITY TO USE THIS WEB SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS AND SERVICES OBTAINED THROUGH THIS WEB SITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEB SITE, WHETHER RESULTING IN WHOLE OR IN PART, FROM BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF E-DEALER AND/OR ITS SUPPLIERS HAD BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. E-DEALER ARE ALSO TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM YOUR USE OF A SITE OR FOR THE UNAUTHORIZED MODIFICATION OF TEXT OR ADVERTISEMENTS PROVIDED BY US TO OUR MARKETING PARTNERS OR THIRD PARTIES.

This Web site may contain links to web sites maintained by third parties, or advertising for a third party. Such links or advertising are provided and/or created by the owners of the website and E-Dealer does not operate or control in any respect any information, software, products or services available on such Websites. The inclusion of a link to a web site, apart from that of E-Dealer, is done so at the discretion of the owner and does not imply any endorsement of the services or the site, its contents, or its sponsoring organization. E-Dealer is not responsible for any errors or delays in responding to a qualification form or referral form caused by an incorrect e-mail address or other such personal information required provided by you or other technical problems beyond our reasonable control. This Website contains information for and is designed for use in Canada and for that requiring Canadian vehicle information. If you access this Website outside of Canada, you will hold E-Dealer harmless in the event that accessing information on the Website is in violation of your local laws. Exporting information from the Website is subject to all export laws and you will hold E-Dealer harmless should any export of information from the Website be considered as a violation to local laws.

COLLECTION AND RELEASE OF INFORMATION

The purpose for which personal information is collected will be identified at or before the time the information is collected. Personal information may be collected for the following purposes:

  • Request for a vehicle service appointment, general appointment or for the purpose of booking a test drive
  • Request for a quotation of a vehicle, a part/parts or accessories or ask a technician
  • Request general information to be sent regarding a vehicle or for contacting the dealer
  • Register for a trade-in of a vehicle or buying a car
  • Registering in for feedback or comments or sharing/emailing information to a friend
  • Registering and/or submitting credit application - users allow us and our affiliates to make personally identifiable information available to third parties in accordance with the terms of this privacy policy

E-Dealer uses information gathered about users only for limited purposes permitted by law. Information collected is needed for and directly corresponds to processing loan applications, administering loan accounts, providing services to customers, providing customers and website visitors with information about site services, and to fulfill any legal and regulatory requirements. Information is retained by and is not otherwise transferred outside the confines of E-Dealer and its clients, unless permission to do so has been requested or as permitted by law. While on this site we may collect “Personal Information” from you. We may collect or expand to collect, the internet service providers of visitors. This information is used to improve the performance of the site and the credit application, enhance the user experience and ensure the satisfaction of site visitors, as well as to assist with systems administration, and to resolve problems. The information tracked may or may expand to include, but is not exclusive to, the type of operating system in use, the type of browser used by the visitor, the pages visited and data requested. We use this information internally to analyze site traffic. From time to time we may create or conduct analyses and summary reports about the operation of the website. For your comfort and ease of accessibility we collect website data viewed. This is done in order to recommend the right kind of options to you specifically ones you would be interested in.

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy. The app does use third party services that may collect information used to identify you. Links to privacy policy and terms of service of third party service providers used by this app

  • YouTube Terms of Service (ToS)
  • Google Privacy Policy (link)

IP ADDRESSES

An IP address is a number automatically assigned to your computer whenever you access the Internet. All computer identification on the Internet is conducted with IP addresses, which allow computers and servers to recognize and communicate with each other. Your IP address may be used to help identify you and to gather broad demographic information about you, to conduct site analysis. E-Dealer may collect or expand to collect IP addresses in order to conduct system administration, diagnose problems and to better serve you in using the services and features within the site, namely the credit application.

SECURITY

E-Dealer has security measures in place to protect the loss, misuse and alteration of the information under site control. Any employee or contractor requiring access to user information must be approved and must use information of the uses outlined in this document. Access is reviewed on a regular basis. E-Dealer also uses extensive and sophisticated secure technology to protect your data and transmissions between you and banks, lenders and loan brokers participating in E-Dealer products and services. Transmission between browsers and our web server, as well as participating lenders is implemented using Secure Sockets Layer (SSL) technology. Given that no technology is foolproof, we must also advise users that there will always remain a certain amount of risk and that your personal information may be disclosed, without your consent, unintentionally, and without fault on the part of E-Dealer. We decline any responsibility in the event that such confidential information is disclosed.

ANTI-SPAM POLICY

Our Anti-Spam Policy tolerates only permission-based email – subscription to emails or information requested to be provided through email or phone. You may choose to opt-out of our mailing list. By checking the opt-in box when contacting us - through the forms available - you agree to be contacted by us for the purposes described in the Disclaimer. All emails sent to you will be compliant with CASL and will include:

  • The option to opt-in to receive communication for the purposes described in Disclaimer
  • The option to unsubscribe from receiving electronic communication from us as described here

At any point in time, you may opt-out from receiving communication from us by - clicking the link at the bottom of our communications which indicates “unsubscribe” or call us to indicate not to receive calls for promotional purposes.

USER INFORMATION FOR THOSE UNDER 18

You must be at least 18 years old to have our permission to use our credit application. To protect the interests of children, no information should be submitted to our web sites by children 18 years of age or under, without the consent of a parent or guardian. E-Dealer cannot be held liable for information unknowingly given to us by any under-age user, but does not actively seek any demographic or preference information from children, nor will it ever knowingly disclose any personally identifying information regarding children to third parties.

INDEMNITY

As a condition of use of this web site, credit application and/or E-Dealer's services, you agree to indemnify E-Dealer and its suppliers, participating Lenders, or real estate professionals from and against any and all liabilities, expenses (including attorneys' fees) and damages arising out of claims resulting from your use of this web site and credit application, including without limitation of any claims alleging facts that if true would constitute a breach by you of this Agreement.